SAAQ getting back behind the wheel

Record Staff

Beginning Monday, April 20, the Société de l’assurance automobile du Québec (SAAQ) will be progressively restarting its licensing activities.
Operating on an appointment-only basis, the SAAQ will welcome clients in limited numbers in order to respect social distancing rules. To make an appointment, people are invited to call 1-800-361-7620.
It is important to note that since the re-start is a progressive one, not all services of the agency will be available or immediately or in all regions. For the most up to date information, people are encouraged to visit the SAAQ website at
Despite the restart, the SAAQ maintains that online services remain the best way to obtain certain services, such as license renewal and licensing for storage, to avoid travel as much as possible. In addition, measures will be put in place to support customers by means other than face-to face interaction, such as mail service, reuse of past photos, and a dedicated telephone line for those without internet service.
It is also important to remember, even in the context of a restart, that no one presenting with symptoms of COVID-19 will be allowed into a SAAQ service centre, even if they have an appointment. Hand washing will be required upon entry and a distance of two metres between individuals is to be respected at all times. Debit card payments are preferred.

Published in the Monday, April 20 edition of The Record.

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