The art of compassionate care

By Gordon Lambie

Thanks to a very generous donation from an art gallery in Montreal, Grace Village is giving out thousands of dollars-worth of art this week as a way of saying thank you to its staff members for their hard work over the last six months.
“They are dedicated, committed, and have really sacrificed a lot,” said Andrea Eastman, the home’s interim executive director, explaining that the donation was arranged through a board member following a discussion about how the community could recognize the work of the staff during the pandemic. “The board had been trying to come up with a way to thank the employees and do something that is a little bit different.”
The artworks have been put on display for the residents to enjoy, and workers are being invited to come and select a work of their choice over the course of the week, based on their seniority.
Looking back on the last few months, Eastman said that the word “challenging” only scratches the surface of the realities that people working in retirement communities and long-term care homes have been facing.
“Our focus has been on keeping our residents safe and healthy,” she said. “That has guided every decision about what we needed to do.”
Eastman underlined the importance of clear communication and trust as key pillars to the success of the Grace Village community since the start of the pandemic
“It’s a shared responsibility with employees, residents, their families and other people in the community; You have to have trust in each other,” she said. “The more you communicate about what you’re doing and how you’re doing it, the clearer it is that we’re all in this together.”
Asked whether the home has faced the same sorts of difficulties with people failing to respect rules and guidelines that have been reported at other care homes in the region, the interim director said that there have certainly been cases where people needed to be reminded of the reasons why things are the way they are.
“We’ve remained quite strict, but we’re trying to be as sensitive as possible,” she said.
In matters ranging from employee scheduling during a time when multiple days off in a row might be needed for a test, to figuring out how to offer residents enrichment when gathering together is largely off limits, Eastman said that her key word has been optimism.
“I try to focus on what we are able to do, rather than what we are not able to do,” she said, adding that the support and commitment of the whole team plays an important role in making a challenging situation more feasible. “What they are doing goes above and beyond what their employer is asking of them.”

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